Client vs. Customer: Understanding Your Relationship with Our Brokerage

At ClearView Realty, we're committed to providing exceptional service, whether you're a client or a customer. Understanding these relationships helps ensure your real estate journey is successful and transparent.

Who Are Customers?

Customers are individuals who engage with our brokerage without entering into a formal agency agreement. As a customer, you're entitled to a range of statutory duties as mandated by state law, including:

  • Honesty: We're committed to integrity in all our dealings.
  • Accounting: Transparent handling of any funds or transactions.
  • Reasonable Skill and Care: Professional service in every interaction.
  • Disclosure of Material Facts: Important property information is always shared.

However, without a formal agreement, our agents:

  • Cannot provide personalized advice or counsel that might conflict with our duties to others.
  • Act on behalf of the seller in transactions, prioritizing their needs.
  • Share all buyer information with the seller to negotiate effectively.
  • Focus on closing transactions to satisfy the seller’s requirements.

Who Are Clients?

Clients are those who have formed a fiduciary relationship with us through a formal agreement. This relationship commits us to prioritize your best interests above all else. As a client, you'll receive:

  • Obedience: We follow your lawful instructions.
  • Loyalty: Your interests are our top priority.
  • Disclosure: All relevant information will be shared with you.
  • Confidentiality: Your information remains protected.
  • Accountability: We're responsible for our actions and the handling of your funds.
  • Reasonable Skill and Care: Our expertise, at your service.
  • State-Mandated Duties: Any additional responsibilities required by law.

If you're a buyer client, we:

  • Represent and negotiate on your behalf.
  • Ensure confidentiality, allowing you to communicate openly.
  • Provide advice and education throughout the home-buying process.
  • Offer price counseling and Comparative Market Analysis (CMA).
  • Make suggestions in your best interest, aiming to satisfy your real estate goals.

Navigating Your Real Estate Journey

We're dedicated to guiding you through your real estate journey with professionalism and care. Whether you're a client with a fiduciary agreement or a customer exploring options, we're here to ensure your experience is informed, transparent, and tailored to your needs. Understanding these distinctions helps set clear expectations and fosters a successful partnership.

Please reach out to our team for any clarifications or to discuss how we can best serve your real estate needs.